Terms of Service

These terms are an agreement between you and Pasu Health Ltd (trading as Theras) (“we”, “us”, “Theras”), a company registered in England and Wales under company number 16730287, registered address 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. They govern your access to and use of the Theras platform at app.theras.ai (the “service”).

Theras is an AI-assisted reflective-practice and clinical-documentation aid for qualified therapists. By creating an account, or by using the service, you accept these terms and our Privacy Policy, which is incorporated into them by reference. If you do not agree, do not use the service. The contract between us forms when you create an account; a paid subscription forms when you complete checkout.

You can contact us about these terms at any time at contact@pasuhealth.com. As we offer services to people in the EU, we have appointed an EU representative ([EU REPRESENTATIVE FULL NAME], [EU REPRESENTATIVE IRISH SERVICE ADDRESS]) for the purposes of Article 27 UK/EU GDPR.

Theras is a professional tool for qualified, practising therapists and counsellors in the UK and Ireland/EU. By using it you confirm that:

• you are at least 18 and have authority to enter into these terms;
• you are a qualified professional, bound by a recognised professional body or ethical framework, and are using the platform in that professional capacity;
• you are entering into this contract for purposes related to your profession — that is, as a business customer and not as a consumer. You acknowledge that consumer-specific cancellation, cooling-off and withdrawal rights therefore do not apply to your use of the service.

Your account is personal to you. You are responsible for keeping your login credentials secure and for all activity under your account, and you must not share access with anyone else.

The service helps you reflect on your practice and produce documentation. It includes a reflective chat assistant, AI generation and refinement of draft clinical notes and documents, audio transcription with speaker labelling, and search over a curated knowledge base. We may add, change, or remove features over time.

All AI output is a draft, may contain errors or omissions, and is not clinical, legal, diagnostic, or other professional advice. The knowledge base is informational and is not a substitute for your professional judgement, training, or supervision. Theras is designed to keep you, a qualified professional, in control: you must review, edit, and approve any output before you rely on it or add it to a clinical record. You must not use the service, or any output from it, as the sole basis for a clinical decision.

Theras is a reflective-practice and documentation aid. Clinical judgement and responsibility remain entirely yours. In particular:

• Clinical responsibility. You are solely responsible for clinical decisions, for the care of your clients, for safeguarding, and for reviewing, editing, and approving any AI-generated draft before relying on it. AI output may contain errors and must not be used as a substitute for your professional judgement.
• Lawful basis and consent. You are the data controller for your clients’ information. You are responsible for having a lawful basis and, for health data, an Article 9 condition (normally your client’s explicit consent) before entering it, for obtaining any consent required to record sessions or process audio, and for giving your clients their own privacy information.
• Minimise and anonymise. You agree to limit the client-identifying information you enter to what is necessary, and to anonymise or pseudonymise where you reasonably can.
• Accuracy of inputs. You are responsible for the accuracy and lawfulness of the information you enter, and for not entering data you have no lawful basis to process.

When you record or enter information about your clients, we process that data as your processor and you are the controller. This section forms our data processing agreement under Article 28 UK/EU GDPR. The subject-matter is the provision of the service; the duration is the life of your account; the nature and purpose is processing to deliver the features you use; the data concerns your clients (data subjects) and includes special category health data.

• Scope and instructions. We process your clients’ personal data only to provide the platform’s features to you and on your documented instructions, including the instructions implicit in your use of the service, unless required to do otherwise by law (in which case we will inform you, unless the law prohibits it).
• Confidentiality. Personnel authorised to process the data are bound by confidentiality.
• Security. We apply appropriate technical and organisational measures under Article 32, including encryption of clinical content at rest and in transit, access controls, and EU-based infrastructure.
• Sub-processors. You authorise the sub-processors listed in our Privacy Policy. We will inform you of intended changes so you can object, and we remain responsible for their performance under the same data protection obligations.
• Assistance. Taking account of the nature of processing and the information available to us, we assist you in responding to data subject requests and in meeting your obligations under Articles 32 to 36 (security, breach notification, and impact assessments). We will notify you without undue delay on becoming aware of a personal data breach affecting your clients’ data.
• Return and deletion. On deletion of the data or termination of your account, we delete or return your clients’ data in line with the retention periods in the Privacy Policy, except where law requires retention.
• Audit. We make available the information reasonably necessary to demonstrate compliance with this section and will contribute to audits as Article 28(3)(h) requires.
• International transfers. Any transfer outside the UK/EU is made under appropriate safeguards (Standard Contractual Clauses / UK IDTA), as described in the Privacy Policy.

You agree not to:

• use the service for any unlawful purpose, or in breach of your professional obligations;
• enter content you have no lawful basis to process, or upload malicious code;
• attempt to breach security, access other users’ data, or probe or interfere with the service;
• reverse engineer, copy, or create derivative works from the service, except to the extent the law does not allow us to prevent it;
• circumvent usage limits, credits, or metering, or use automated means to scrape or extract the knowledge base; or
• rely on AI output as the sole basis for a clinical decision (see Section 3).

• Free trial. New accounts start on a 14-day free trial with full features subject to trial usage caps, and no card is required. When the trial ends, AI generation features pause until you subscribe; you can still sign in and view your existing data.
• Plans and price. Paid plans are billed through Stripe on the cycle you choose at checkout (monthly or yearly). Prices and any applicable VAT are shown at checkout. You are responsible for any taxes that are your liability.
• Renewal. Subscriptions renew automatically at the then-current price for successive periods until cancelled. By subscribing you authorise recurring charges via Stripe.
• Usage limits. Each plan includes per-period limits on operations (such as transcription minutes, note and document generations, and chat messages). When a limit is reached the relevant feature is paused for the rest of the period; we do not apply surprise overage charges.
• Credit top-ups. You may optionally buy prepaid credits to continue using metered features beyond your plan allowance. Credits are consumed per operation at the prices shown in the app and are non-refundable once purchased, except where the law requires otherwise.
• Cancellation and refunds. You may cancel at any time from your account settings or the Stripe customer portal. Cancellation takes effect at the end of your current paid period; you keep access until then. Except where the law requires otherwise, fees already paid are non-refundable and we do not provide partial-period refunds.
• Failed payment. If a renewal payment fails, we may allow a short grace period to update your payment method before suspending paid features or reverting your account to a free tier.
• Price changes. We may change fees on reasonable advance notice. Changes apply from your next renewal; continuing to use a paid plan after a change takes effect is acceptance of the new price.

The service, its software, design, and knowledge base are owned by us or our licensors and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your own professional practice while these terms are in force. We reserve all rights not expressly granted.

You retain ownership of the content you create or upload — your client records, transcripts, clinical notes, documents, and chats. You grant us the limited licence needed to host, process, and display that content to provide the service to you, and, in respect of your clients’ personal data, we act as your processor under Section 5. We do not use your content to train AI models, and none of our AI providers train their models on your data.

We will provide the service with reasonable skill and care. Otherwise, and to the maximum extent permitted by law, the service is provided “as is” and “as available”: we do not warrant that it will be uninterrupted, error-free, secure against every threat, or fit for any particular clinical purpose, and we exclude all implied warranties to the extent the law allows. The service depends on third-party providers (including for hosting, transcription, AI inference, email, and payments), and their availability is outside our control. We may carry out maintenance, and may modify or discontinue features, giving reasonable notice of material changes where we can.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability under data protection law that may not be limited.

Subject to that, and to the maximum extent permitted by law, our total liability to you arising out of or in connection with the service — whether in contract, tort (including negligence), or otherwise — is limited to the greater of the fees you paid in the 12 months before the claim or £100. We are not liable for clinical outcomes, for your reliance on AI-generated drafts, for loss arising from your breach of these terms, or for any indirect, special, or consequential loss, loss of profit, goodwill, or data. You acknowledge that these limits are reasonable given the nature of the service and the price paid, and that you, not we, are responsible for clinical use of the service.

You will indemnify us against any third-party claim, and any loss, liability, or reasonable cost we incur, arising from your breach of these terms, your unlawful or unauthorised processing of client or other personal data, your failure to obtain any consent you were responsible for, or your use of the service in breach of your professional obligations.

You may stop using Theras and delete your account at any time from Settings → Data & Privacy. We may suspend or terminate your access if you materially breach these terms, fail to pay, or use the service unlawfully — where practicable, on notice and with an opportunity to put things right.

On termination your licence to use the service ends and your data is handled as set out in the Privacy Policy, including the 30-day deletion window after an account-deletion request. Sections that by their nature should survive termination (including intellectual property, liability, indemnity, and governing law) continue to apply.

We may update these terms from time to time. If we make a material change we will notify you by email or in the app before it takes effect. Continuing to use the service after a change takes effect is acceptance of the updated terms; if you do not accept them, you may stop using the service and cancel.

These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — without affecting any mandatory consumer or data protection rights you have in your country of residence if you are in fact acting as a consumer. Nothing in these terms limits your right to complain to a supervisory authority; the relevant authorities and contact routes are listed in our Privacy Policy.

Questions about these terms? contact@pasuhealth.com